The following is an email from a firm who repairs iPads.
My company was attached to this email list and I just wanted to shed an honest viewpoint on the iPad repair industry.
There are a lot of people/ companies out there that offer this service. A lot of them are out to make a quick buck.
A typical iPad repair takes anywhere from 1-2 hours to complete with experience.
Things you need to know about the repair industry:
Ask what kind of parts are being used.
A lot of them are complete junk. There are many different versions of the screens out there.
The most common version you will run into is an extremely paper thin screen. You can literally set it on the counter and the screen will break. No joke!
A lot of repair companies use these because they are cheap. They cost them anywhere from $10-$20 a screen depending on the quantity they purchase.
When you see prices for an iPad repair that range from $100-$120, I will guarantee they are using them. You do not want these screens on your device. These companies, know they will break and then they will get your repeat business again. Now you’re into the iPad repair for $200-$300 in a matter of weeks.
One good way of telling what kind of quality glass they use is to tap your knuckle against the screen lightly. If it has a high pitch then you know it is cheap glass. If you hear more of a thud and a deeper sound, then you know they are using a nice thick glass material and are not getting cheap on their parts. A great way to hear the difference is to do this test on an iPad you know has factory OEM glass on it. You want to be able to hear the same sound on the replacement glass.
When you are ill informed on the process and quality of parts the company is using, then they will take advantage of you every time. They will blame you for the screen damage after they repair the device and continue to make you feel like you are accident prone.
It is absolutely horrible that these companies are out there. Some of these companies are very respected companies as well. They just keep making you feel you’re getting a deal.
Ask them if they are using OEM parts
You can spot a dishonest company a mile away if you ask the right questions.
Apple does not , and I repeat, does not manufacturer their parts to resell to anyone!
Anyone company that tells you that they are using Apple OEM screens/parts are blatantly lying to your face!
Ask them about a warranty
Any company that warranties their parts and labor are a safe bet that they actually care about you and the end result.
A company using good parts has no problem issuing you a warranty on their parts and labor from anywhere from 6-12 months.
They warranty their work this long because they are in fact a genuine company looking out for your best interest. They know they did a great job on your iPad screen replacement and will stand by their quality of parts and workmanship.
Anyone that offers no warranty, 30-60 warranty should arouse some suspicion.
Ask about their turn-around time
If they are taking longer than 24 hours to turn-around your screen replacement, they are either A. to busy and need to hire more people, or B. more than likely they are shipping your iPad to another company to do the work and taking credit for it.
Ask about how long they have been in business and how much experience they have
A lot of companies are very inexperienced and have received all their training from Youtube.com.
Some may be working out of their basement posing as a legit business online. It’s scary all the horror stories I have heard and encountered over the years.
Know who you are working with and what experience level they are at.
If you have any questions, please contact me. I would be more than happy to help you.
Please feel free to contact me with any other questions you may have. The repair industry has been over crowded with a bunch of scams, poor work and a false sense of security.
These devices are very expensive and you really need to be informed of what you are getting yourself into.
I am not here to advertise my company, I am here to educate you. If you so choose to speak with us about doing business, then we are more than happy to assist you.